Have you ever worked with a dealership where poor customer service derailed the entire project? Whether it was missed deadlines, lack of communication, or an unhelpful attitude, these issues can quickly overshadow even the best plans. To ensure a smooth, successful experience, it’s crucial to partner with a company that puts customer satisfaction at the forefront. At Working Spaces, we are dedicated to providing exceptional service, ensuring your project is executed seamlessly from start to finish.
As a premium commercial furniture dealer, we value customer service above all else. In fact, we promise an “unreasonable customer experience”—a level of care and attention that’s so dedicated, some might call it unreasonable. From the initial consultation to the final installation, you can expect a smooth, seamless process that’s tailored to your needs. Let’s take a closer look at how we operate and the steps we take to redefine customer service.
What Does A World-Class Client Experience Include?
At Working Spaces, we go the extra mile when it comes to customer service. So, what exactly does that mean? Here’s what you can expect when you partner with us.
Over-Communication
If there’s one thing we take seriously, it’s communication. We’re not just completing a project; we’re building a long-term relationship with you. During the initial consultation, we’ll listen with intent to ensure we know everything about your project: your goals, your expectations and your ultimate aspirations.
The communication doesn’t stop after that first consultation. Throughout the project, we’ll check in and keep you updated on the journey. At minimum, we get in touch every 48 hours. This isn’t just a practice—it’s a rule we employ to keep projects moving smoothly. And, if you have any questions, you don’t have to wait for us to reach out. We invite you to contact us, and we’ll respond as quickly as possible.
Cohesive Collaboration
While every project is different, there’s one underlying theme that they all share: partnership. We value collaboration in our working process, and we take your opinions seriously. Together, we’ll build a joint timeline that encompasses every aspect of the project, from budgets and furniture options to installation dates and post-occupancy reviews. Not only are you informed on every step, but you’re also the one calling the shots.
Along with unparalleled collaboration, we offer high levels of personalization. We know that every workspace is different, and we aim to fulfill your unique needs—whatever those may be. Thanks to our consistent collaboration and customization, you can expect a final product that doesn’t just meet your expectations, but exceeds them.
Seamless Technology
Our unmatched collaboration process is paired with state-of-the-art technology, which helps us communicate properly and achieve the best results possible. Throughout the design procedure, we deliver “whiteboard” process videos that offer visualizations of the project. This way, you’re informed of the steps and everyone is on the same page.
Once the project is completed, we deliver a digital binder that contains every element of the work. With this one resource, you’ll have access to everything you might need, including maintenance instructions, warranties and contacts. Our ultimate goal is to make your life easier and give you the peace of mind that everything is taken care of.
Streamlined Design
Anyone who has worked on a design project before knows that it can be complicated. Between the designers, architects and contractors, there’s no shortage of people involved. Communicating with all these different parties to ensure everyone is on the same page is no easy feat; fortunately, you don’t have to do it alone. We coordinate with everyone to simplify each stage of your project, resulting in a speedy, streamlined design process.
What Makes Our Furniture Solutions Stand Out?When you partner with Working Spaces, you’re getting a world-class client experience. We would even describe the process as magical—our dedication and commitment is evident in every step of the journey, as well as in the final product. Once the project is complete, you can expect the following:
- Custom solutions: As mentioned above, we make customization a priority. Whether you’re interested in an open-space design or a more closed-off layout, we’re here to meet your needs.
- Industry-focused results: Our team has created solutions for businesses across several industries, including hospitality, commercial and healthcare. We know how to tailor solutions to your industry, while still adding your brand’s personal touch.
- Space optimization: Your office space is valuable. To ensure none of it goes to waste, we help maximize every square footage. The end result is an office that’s both aesthetically pleasing and highly functional.
- Future-proofed spaces: New technologies and furniture solutions are constantly emerging, which makes it hard to stay up to date with trends. Our team at Working Spaces is ahead of the curve, delivering solutions that meet modern needs and keep you prepared for the future.
Redefining the Client Experience: The Working Spaces Difference
At Working Spaces, we believe exceptional customer service is not just a nice-to-have—it is a necessity. We do not just deliver furniture; we deliver a seamless, personalized experience that sets us apart. Our “unreasonable customer experience” goes beyond just meeting your needs—it anticipates them, ensuring that every aspect of your project is executed with precision, care, and unmatched attention to detail. From over-communication and cohesive collaboration to state-of-the-art technology and a streamlined design process, we are committed to making your project as smooth and successful as possible. With over 25 years of expertise, we do not just create workspaces—we create environments that reflect your unique vision and help your business thrive. Do not settle for anything less than extraordinary. Contact Working Spaces today to experience the difference for yourself.