From connecting with remote workers to hosting global online conferences, cutting-edge audio visual technology is now an essential component of any modern office. Companies looking to upgrade to or create a top-of-the-line AV system for their workspace often go straight to “the experts”—traditional AV companies who specialize in the technology. However, clients often find themselves overwhelmed by the tech and unsupported by these “experts.”
It’s something Matt has seen countless times. With a background in audio visual technology and commercial construction, Golliver has managed workplace technology efficiencies and installations with a construction perspective and project manager’s eye. He joined Working Spaces in 2023, setting up and overseeing the AV division in each of six markets as our Workplace Technology Consultant.
In this Q and A, Golliver shares some of the most common client AV frustrations and needs he’s seen and how Working Spaces can not only meet these needs but surpass them. (Responses edited for clarity and length).
Q: What are the most common AV technology needs and requirements you see from clients?
A: Clients typically seek AV technology that enhances communication, collaboration, and overall productivity. Common needs include:
- Unified Communication Systems: Integration of video conferencing, audio conferencing, and collaboration tools into a seamless experience.
- High-Quality Audio and Visual Systems: Clients often require clear audio and high-definition video for presentations, meetings, and conferences.
- Wireless Connectivity: Simplified, wireless connections for devices to reduce clutter and enhance ease of use.
- Digital Signage: Interactive displays for information sharing, wayfinding, or branding within the workspace.
- Room Scheduling Systems: Tools to manage and reserve meeting spaces effectively.
- Scalability and Flexibility: Systems that can grow and adapt as the company expands or its needs change.
Q: What are some of the biggest complaints you hear from clients about working with traditional AV companies?
A: Clients often express frustration with:
- Complexity and Lack of User-Friendliness: Traditional AV solutions can be overly complex, making them difficult to use without extensive training.
- Poor Communication and Support: Inconsistent communication and lack of ongoing support are common complaints, leaving clients feeling abandoned after installation.
- High Costs with Limited Flexibility: Many clients feel they are overcharged for systems that are rigid and not tailored to their specific needs.
- Lack of Integration: Systems that don’t integrate well with existing infrastructure or require constant maintenance can be a significant pain point.
- Slow Response Times: Delays in service or technical support can disrupt business operations and cause frustration.
Q: Still, when it comes to meeting their AV tech needs, many clients think they should go with a traditional AV company. Working with an office furniture and design firm may not be what comes to mind. Why should they choose Working Spaces for their AV technology needs?
A: Partnering with an office furniture and design firm like Working Spaces offers several unique advantages that make us an ideal choice for AV technology needs:
1. Holistic Integration of AV and Workspace Design
At Working Spaces, we don’t just focus on the technology; we ensure that the AV systems are perfectly integrated into the overall design and functionality of the workspace. This creates a cohesive environment where the technology enhances rather than disrupts the aesthetics and flow of the space. Our expertise in office design means we understand how people use spaces and can tailor AV solutions to meet both the technological and spatial needs of the organization.
2. Comprehensive Understanding of Workplace Dynamics
Unlike traditional AV companies, our approach is deeply rooted in understanding how people interact with their environments—and each other. Our AV solutions are designed to enhance teamwork and communication, aligning perfectly with the modern, flexible work environments we help create. We design AV systems that are not just high-tech but also intuitive and user-friendly, ensuring that your team can utilize the technology effectively without a steep learning curve.
3. One-Stop-Shop Convenience
You get the convenience of dealing with a single provider for both your office design and AV technology needs. This means fewer vendors, simplified communication, and a more streamlined project management process. With Working Spaces handling both the design and technology aspects, there’s no risk of misalignment between the aesthetic vision and the technical implementation. Everything works together seamlessly.
4. Personalized Service and Support
Working with Working Spaces means you have a dedicated team that understands both your workspace and your technology. We build long-term relationships with our clients, offering continuous support and consultation as your needs evolve. This ongoing partnership ensures that your AV systems remain effective and aligned with your goals [with] personalized support to ensure that your AV systems are maintained and updated to keep pace with technological advancements.
5. Innovative and Future-Ready Solutions
We stay at the forefront of both workplace design and technology trends. This dual expertise means we can offer innovative solutions that not only meet current needs but also anticipate future requirements.
Q: What is the future of workplace technology and upcoming trends you see?
A: The future of workplace technology is evolving, with trends focusing on increased collaboration, flexibility, and intelligent systems. Key trends include:
- Hybrid Work Solutions: With more companies adopting hybrid work models, there is a growing need for technology that seamlessly integrates remote and in-office collaboration.
- AI and Automation: AI-driven analytics and automated systems are becoming more prevalent, helping businesses optimize workflows and enhance decision-making.
- Immersive Technology: Virtual and augmented reality are making their way into workplace settings, providing new ways to collaborate and present information.
- Sustainability: There’s a rising demand for energy-efficient and sustainable AV solutions, as businesses look to reduce their carbon footprint.
- Increased Security: As workplaces become more connected, the need for robust cybersecurity measures in AV technology is critical.
- Smart Workspaces: Integration of IoT devices and sensors to create smart, responsive environments that adjust to the needs of the users in real-time.
Choosing Working Spaces for Your AV Technology Needs
Working Spaces provides a distinctive difference and advantage over the supposed AV “experts.” Matt sums up this way:
“Choosing Working Spaces for your AV technology needs means getting more than just equipment. It means receiving a fully integrated, thoughtfully designed solution that enhances your workspace and empowers your team. Our holistic approach, combined with our deep expertise in both design and technology, makes us the ideal partner for creating a workspace that’s not only functional and beautiful but also equipped with cutting-edge AV solutions that drive productivity and collaboration.”
Contact us today to see how Working Spaces can meet and surpass your AV technology needs with intuitive design that enhances your team’s work experience.